At Shadowsphere we offer a return policy to all of our customers. If your new sterling silver jewellery reaches you in a damaged condition, or has any manufacturing faults, we will be happy to refund your money.

Just return your jewellery to us in its original, unopened packaging and we'll either exchange the jewellery, or refund the purchase price (your choice). Please note that postage cannot be refunded.

We do not, however, refund or exchange in the following situations:

- If the jewellery has been subject to accidental damage, or mistreatment. This includes damage caused by rough treatment of the jewellery, such as pulling and tugging roughly leading to breakage.

- Damage caused by perfume, hairspray, chlorine, salt water, or other agents.

Your sterling silver jewellery is of exceptional quality, however it is not unbreakable, so treat it well! For information on the care of your jewellery, see our information page.

To benefit from our guarantee service, we must be properly notified of any problems before the guarantee period is ended. We shall also need to inspect the item before we can make any final decision.

If you have any questions or concerns, please feel free to contact us.